Quality Warranty & Service

We stand 100% behind our machines. Call us at anytime for parts, service or support.

One-Year Quality Warranty

SBM provides a one-year warranty which becomes valid after acceptance inspection of projects.

To apply for warranty, the users shall present the invoices and vouchers of warranty. The expenses for repairing the damages caused due to quality problems of the machines shall be borne by SBM. For details, please refer to SBM Installation Confirmation Voucher, and SBM User Information Card.

For complaints about production line operation from customers, we undertake to complete problem identification and solution offering within 24 hours, and solve the problem within 3/10 days for domestic/foreign customers.

Services

Specialty Installation & Commissioning

Depending on customers' needs, SBM's installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will sign the certificate of conformity.

Training & Setup

We provide comprehensive trainings for the technicians of each project. We can also continue to provide support for the technicians during latter project operation. Tracking utilization results of equipment is also the responsibility of the training lecturers to ensure smooth operation of projects. The trainings include:

• Systematic training
• Installation skills
• Equipment introduction
• Trouble judgment & removal
• Equipment maintenance
• Equipment operation
• Core components
• Spare parts
• On-site operation
• Manufacturing techniques
• Material processing
• Shipping

Please call us for shipping times and machines in stock

Assembly time for most machines is 3-5 days and ready to be shipped out in that time, Estimate shipping time is 10-15 business daysIf our estimated shipping cost is over the quoted amount, we will send you a check for the difference.